By Jay Drew, Deseret News: Longtime BYU football fans are using words such as frustrating, devastating, outrageous, irritating, annoying and even horrible to describe their experiences when they tried to renew their season tickets the past few months for the school’s first season in the Big 12.
Others have called the process understandable, surprisingly pleasant, a bargain, a good value and entirely acceptable because the 12-year independent they have followed for decades is finally in a Power Five conference.
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Many longtime BYU football season ticket holders are expressing frustration and outrage over the renewal process as Cougars prepare to begin play in the Big 12.
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